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In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.

When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customersā€™ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide Dr Dharmista Desai-Adams, Dentist & Practice Manager.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Dentist & Practice Manager immediately. If the Dentist & Practice Manager is not available at the time, then the patient will be informed when they will be able to talk to the Dentist & Practice Manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Dentist & Practice Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Dentist & Practice Manager, Dr Dharmista Desai-Adams.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patientā€™s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentistsā€™ regulatory body for complaints about professional misconduct

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We offer a full range of treatments from health to cosmetic and implant dentistry

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What we offer

A Trusted Team

We treat many dentists as patients and they refer their patients to us for treatment. Patients travel to see us from Manchester to Australia! See why by reading their reviews.

Convenient Location & Opening Hours

Just off Deansgate (near the Hilton tower), 5 minutes from Spinningfields. 3 minute walk from Deansgate Castlefield metro link and Deansgate rail station.

Impeccable Standards

All our dentists use magnification, the more we can see, the higher the quality of our diagnosis and workmanship becomes. All of our team are dedicated to dental education and many of the team teach other dental professionals.

Safe & Comfortable Environment

A score of excellent from the Quality Care Commission. All staff registered with the GDC and committed to dental education.

A Healthy Mouth & Smile

Our team is dedicated to establishing and maintaining dental health. Our gum and root canal treatment specialists can help you keep teeth that may otherwise be lost.

Cosmetic and Implant Dentistry

We cover a large range of services, including: Dental Implants, Dental Veneers & Invisalign